Terms & Conditions | Packaging Eagle

Intellectual Property & Website Content

All content on this website—including text, graphics, logos, designs, and software—is the exclusive property of Packaging Eagle or its third-party providers. You are strictly prohibited from copying, modifying, republishing, or distributing any "Website Content" without our express written consent.

User Conduct & Artwork Responsibility

  • Ownership: You represent that you own the rights to all artwork, logos, and text uploaded for your custom orders. You agree not to infringe on any third-party trademarks or copyrights.
  • Prohibited Content: We reserve the right to decline any order containing material that is deemed offensive, indecent, or unlawful.
  • Liability: Packaging Eagle acts as a manufacturer under your direction. We are not responsible for the legality or morality of the content you provide.

Proofing & Color Accuracy

  • Approval: Production begins only after you provide written approval of the digital or physical proof. You are responsible for reviewing all spelling, grammar, layout, and dimensions.
  • Color Matching: We utilize CMYK and PMS printing. Due to inherent limitations in printing processes and screen calibrations, 100% color matching is not guaranteed. Variations between the digital proof and the final product are standard. Hard proofs are recommended for critical color matching (additional costs apply).

Orders, Payments & Cancellations

  • Currency: All prices are in USD. Production starts once full payment (including taxes and shipping) is received.
  • Cancellation Policy: * Within 4 hours of proof approval: $25 fee + 5% of total.
    • After 24 hours: 50% of the total payment is non-refundable to cover material and labor costs.
    • Orders already in the press cannot be canceled.

Production & Global Shipping

  • Turnaround Time: Estimated production speed (Standard 7-9 days or Rush) begins after final proof approval and payment.
  • Shipping Policy: We provide reliable shipping across the USA, UK, Canada, Australia, and New Zealand.
  • Delays: Packaging Eagle is not liable for delays caused by customs, severe weather, or third-party carrier issues (FedEx, UPS, DHL).
  • Duties: Customers are responsible for all international customs duties and taxes for shipments outside the USA.

Return and Refund Policy

  • Custom Nature: Due to the bespoke nature of our products, all sales are final.
  • Defects: If you find a structural defect, you must notify us within 3 business days of delivery with digital photographic evidence.
  • Resolution: If the management determines a manufacturing error occurred, we will reprint the order. We do not offer cash refunds or credits for custom-printed items.

Limitation of Liability & Indemnification

  • Indemnity: You agree to indemnify and hold Packaging Eagle harmless against any claims, damages, or legal fees arising from your use of copyrighted artwork or illegal content provided by you.
  • Maximum Liability: Our total liability for any claim shall not exceed the amount paid for the specific order in question. We are not liable for indirect or consequential damages.

Data Security & Encryption

We utilize SSL (Secure Socket Layer) encryption to protect your data during transmission. While we take every precaution to secure our servers, no online data transfer is 100% secure. By using our site, you acknowledge and accept these inherent risks.