Privacy Policy | Packaging Eagle

At Packaging Eagle, we are committed to protecting the privacy and security of our global clients. This Privacy Policy outlines how we collect, use, and safeguard your information across our operations in the USA, UK, Canada, Australia, and New Zealand.

Information We Collect

We collect data to provide seamless custom packaging services. This includes:

  • Contact Data: Name, email address, phone number, and company details provided via quote forms or account registration.
  • Order Specifications: Dimensions, artwork files, and structural requirements for your custom boxes.
  • Technical Data: IP address, browser type, and cookies to optimize your browsing experience and detect spam.

How We Use Your Data

Your information is used strictly for professional purposes:

  • To process and deliver your custom packaging orders.
  • To provide accurate quotes and design consultations.
  • To improve our website functionality and provide tailored marketing updates (only if opted-in).
  • To comply with international trade and legal regulations.

Cookies and Tracking Technologies

We use cookies to enhance user experience:

  • Essential Cookies: For secure login sessions and remembering your cart/quote details.
  • Performance Cookies: To analyze site traffic via tools like Google Analytics (anonymized).
  • Persistence: Login cookies last for two days, while screen preference cookies last for one year. You can manage cookie settings through your browser.

Media and Embedded Content

  • Artwork Uploads: When uploading design files, please ensure no embedded location data (EXIF GPS) is included.
  • Third-Party Embeds: Our site may include embedded content (e.g., videos). These third-party sites may collect data or use cookies as if you visited their platform directly.

Data Retention and Security

  • Inquiry Data: Quote requests and contact form submissions are retained for up to two years for customer service tracking.
  • Account Data: For registered users, we store personal profile information indefinitely unless deletion is requested.
  • Security: We implement SSL encryption and secure servers to protect your artwork and contact details from unauthorized access.

Global Data Rights (GDPR & CCPA Compliance)

Regardless of your location, you have the following rights over your data:

  • Access & Export: You can request a file of the personal data we hold about you.
  • Correction & Erasure: You may request that we update or delete your personal information (excluding data we are legally obligated to keep for tax or administrative purposes).
  • Opt-Out: You can unsubscribe from marketing communications at any time.

Data Disclosure and Third Parties

We do not sell your data. We only share information with trusted partners necessary for fulfilling your order:

  • Shipping Carriers: (FedEx, UPS, DHL) for delivery in the USA, UK, Canada, and Australia.
  • Spam Detection: Visitor comments and forms may be processed through automated spam detection services.

Contact Us

For any privacy-related inquiries or to exercise your data rights, please contact our Compliance Team at:

Email: sales@packagingeagle.com

Website: www.packagingeagle.com